In an effort to avoid rescheduling, we request that you have available at each appointment:
- Insurance identification card
- Necessary referrals or authorization as mandated by your insurance company
- Any and all diagnostic studies related to your condition
- A complete list of medication, including dosages, the name, address, and telephone number of your referral source and your primary care physician
Rescheduling and Cancelling
Given the frequently urgent nature of an orthopedic practice, our surgeons may need to rearrange their office schedules from time to time. Although we prefer not to cancel any patient’s appointment, our office staff may need to do so if the physician is called away to an emergency.
Please provide our staff with an alternate telephone number in the event that an emergency rescheduling situation arises. For further questions on this matter, contact us directly.
We look forward to caring for the orthopedic needs of your entire family. In an effort to better service all of our patients, we kindly request a 24-hour appointment cancellation notice.
Payment is due for all services rendered in our offices; free care is only available in the hospital. If you do not have health insurance, our office billing staff will assist you by working out a payment plan tailored to your individual situation.
Our office does treat workers’ compensation injuries. All treatment and surgeries must be authorized before they are performed. Workers’ compensation contact information must be provided to our office prior to scheduling your appointment.
Please view our list of insurance providers. Please note that there may be plans within each of these insurance carriers that South Shore Orthopedics cannot accept. If you have a question about the plans we accept please contact our billing department at 781-337-5555 and we will be more than happy to assist you.
Our office complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Read our complete Discrimination Policy.
Please view our Forms page for copies of other South Shore Orthopedics Policies.